Neutraly respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and share your information, including our use of cookies, when you use our website or services.
1. What Information We Collect
We collect two main types of information:
a. Personal Information
Provided directly by you when:
- You sign up or create an account
- Request a certificate or custom plan
- Contact us via email or forms
This may include:
- Name
- Email address
- Website URL
- Company name
- Billing and payment details
b. Technical & Usage Information
Collected automatically to help us improve your experience:
- IP address
- Browser type
- Device and OS
- Pages visited and time spent
- Site performance data
- CO₂ footprint analytics (for your website)
2. How We Use Your Data
We use your data to:
- Deliver and manage your WSCP® certification
- Analyze website emissions and traffic
- Respond to your requests and support needs
- Improve our services and platform
- Send relevant updates (if you opt in)
- Fulfill legal or regulatory requirements
3. Cookies & Tracking Technologies
Cookies are small text files stored on your device. We use cookies to:
- Functionality: Keep the site running smoothly
- Analytics: Measure site traffic and usage (e.g., via Google Analytics)
- Preferences: Remember your settings or previous visits
You can disable cookies at any time through your browser settings. Note that disabling some cookies may affect how the website functions.
4. Data Sharing & Third Parties
We never sell your data.
We may share limited information with trusted third parties who help us deliver our services, such as:
- Payment processors (e.g., Stripe)
- Carbon offset verification partners
- Hosting and analytics providers
All partners are required to comply with relevant data protection laws (e.g., GDPR).
5. How We Protect Your Data
We take data security seriously. Your information is protected by:
- SSL encryption
- Access control
- Regular backups
- Data minimization and retention best practices
Only authorized personnel have access to your data, and only for legitimate purposes.
6. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Object to certain types of processing
- Request a copy of the information we hold about you
To exercise your rights, contact us at info@neutraly.net.
7. Data Retention
We keep your personal data only for as long as needed:
- To provide our services
- To comply with legal or regulatory requirements
- Or until you request deletion
8. International Transfers
Our platform may be used worldwide. If you access Neutraly from outside our hosting region, your data may be transferred internationally. We ensure all data transfers comply with privacy laws such as the GDPR.
9. Policy Updates
We may update this policy to reflect changes in law or our services. If we make significant changes, we’ll notify you by email or via the website.
Last updated: [22 June 2025]
10. Contact Us
If you have any questions or concerns about your data or this policy, please reach out:
📧 Email: info@neutraly.net
🌐 Website: www.neutraly.net